Privacy Policy | Me88 Casino

1. Information this policy covers

This policy applies to information provided when you create or use a Me88 Casino account, contact customer support, participate in account-related activities or visit the website. It also applies to information collected through the devices, browsers and connections used to access the site. Personal information means information that identifies you or could reasonably be linked with you.

The information handled may vary depending on how you use the website and the services available to you. We aim to collect information that is reasonably needed for account administration, player safety, compliance, security and the operation of the website. You may choose not to provide some information, but this may prevent an account from being opened, verified or used for particular functions.

Types of information that may be collected

Account details, such as your name, date of birth, contact information, login details, account preferences and information supplied when registering.
Identity and verification information, which may include copies of identification documents, information used to confirm your identity, and details needed for age or eligibility checks.
Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information, transaction references and related account history. Full payment card details may be handled by a payment provider rather than stored directly by the website.
Device and technical information, such as your IP address, browser type, operating system, device identifiers, language settings, approximate location and information about how you interact with the website.
Cookie and similar technology data, including information about visits, pages viewed, preferences, sessions and website performance.
Communications and support records, including messages, requests, feedback, documents or other information you provide when contacting support.
Information connected with security, responsible use and fraud prevention, such as unusual activity indicators, account access details and records needed to investigate possible misuse.

2. How information is used

Personal information may be used to provide and administer the website and any account services. This includes creating and maintaining an account, confirming account details, processing available account activity, responding to questions and keeping records of player interactions. Information may also be used to personalise certain website settings and make the site easier to use.

Verification, security and anti-fraud checks

A casino site may need to verify a player's identity, age, account information and payment activity. Information can be reviewed to help prevent fraud, money laundering, account takeover, payment abuse, multiple-account misuse and other unlawful or harmful activity. Security information may also be used to detect suspicious logins, protect the website and investigate incidents.

Legal and operational purposes

To meet legal, regulatory, tax, financial crime prevention and record-keeping obligations that apply to the operation of an online casino.
To process payments, withdrawals, account reviews and other requested transactions, including by working with relevant service providers.
To provide customer support, review complaints, resolve disputes and maintain accurate service records.
To monitor website performance, troubleshoot technical problems and improve features, content and security.
To send service messages about accounts, transactions, security, policy updates or other information needed to operate the service.
To send marketing communications where permitted and where the required permission or other lawful basis applies.
To establish, exercise or defend legal rights, respond to lawful requests and protect players, the website and other people from harm.

Where information is used for a new purpose that is materially different from the reason it was collected, the relevant information and choices may be explained at the time. Some uses may be necessary to provide the requested service or meet an obligation, while others may depend on your consent or available preferences.

3. Sharing, security and retention

When information may be shared

Personal information may be shared where this is reasonably needed to operate the website, provide account services or meet legal and security requirements. Possible recipients may include payment and banking service providers, identity and verification providers, technology and hosting providers, customer support partners, fraud prevention services, professional advisers and other suppliers supporting the service.

Information may also be disclosed when required or permitted by law, in response to a valid legal process, to protect the rights and safety of players or others, or in connection with investigating suspected fraud, security incidents or unlawful activity. Service providers may only receive information relevant to the work they perform and may be expected to protect it.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, account security procedures, monitoring, secure transfer methods and staff or supplier requirements. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support if they suspect unauthorised access.

How long information is kept

Information is generally kept only for as long as it is reasonably needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate operational needs. Some records must be kept for a period required by law even after an account is closed. This can include identity, transaction, payment, security and communications records. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

4. Cookies and electronic communications

Me88 Casino may use cookies and similar technologies to help the website function, remember settings, maintain secure sessions, understand website use and improve performance. Some cookies may be necessary for account or security features. Other cookies may support analytics, preferences or communications.

Cookies are small files or data elements stored on a device by a website. They can help recognise a browser during a visit or on later visits, but they do not necessarily identify a person on their own. Information collected through cookies may be combined with account or technical information where this is permitted and reasonably required for the purposes described in this policy.

Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the availability, security or performance of parts of the website. Browser settings differ between devices and browsers, so players should review the relevant controls for the browser they use.

Marketing preferences

If you receive promotional emails, messages or other direct marketing, you can withdraw your consent or opt out by using the unsubscribe option in the message where available, by changing an available account preference, or by contacting support. Withdrawing consent to marketing does not affect service messages that are necessary for account security, transactions, support or important changes to the service. A request may take a reasonable time to apply across relevant systems.

5. Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to the personal information held about them. These rights are intended to help you understand and control how your information is handled. We may need to verify your identity before completing a request so that information is not disclosed or changed without authorisation.

Requests you can make

Access your personal information and ask for an explanation of how it is being used.
Request correction of information that is inaccurate, incomplete or out of date.
Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
Withdraw consent to marketing communications at any time.
Ask questions about cookies, information sharing, security practices or the handling of a privacy request.
Raise a concern if you believe personal information has not been handled appropriately.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@me88casino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. Do not send unnecessary payment details or sensitive documents by email. If identity verification is needed, further instructions may be provided through an appropriate support channel.

A request may be refused, limited or delayed where this is permitted or required, including where information must be retained for legal, security, fraud prevention or dispute purposes. If deletion is not possible, we will generally explain the relevant reason. Closing an account does not automatically remove every record where retention is required by law or necessary for legitimate operational purposes.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The current version will apply when published on the website. Players should review this page periodically, particularly before continuing to use the website after a significant update. Where appropriate, important changes may also be communicated through the account or contact details available to the player.